WaterSafe approved · Chalfont St Peter
Leaking water main? We find it, fix it and put your drive back.
Leak detection, supply pipe repairs and replacement, lead pipe replacement and moling across South Bucks and the Chilterns. Most jobs done in a day, and the ground left the way we found it.
- WaterSafe approved
- An Approved Water Supply Pipe Installer through WIAPS, so the work is certified and the water company accepts it.
- 5.0 on Google
- Rated 5.0 from 33 reviews by customers across South Bucks and the Chilterns.
- Most jobs in a day
- Found, fixed and reinstated, usually in one visit. Often booked in within 24 hours of the call.
- Left as we found it
- Drives, lawns, paths and steps put back properly. The thing reviewers mention most.
What we do
Everything on your side of the water meter
The pipe between the boundary and your house is yours to look after. Finding leaks on it, fixing them, and replacing it when it has had its day is all we do.
Is it a leak?
Six signs the problem is under the ground
Most supply pipe leaks never show on the surface. If any of these sound familiar, ring and describe it. It costs nothing to ask.
- 01
A bill that has jumped
Using the same water and paying a lot more for it.
- 02
The meter keeps turning
Every tap off and the dial is still moving.
- 03
A letter from the water company
Their data shows a leak on your side of the meter.
- 04
A damp patch that will not dry
Soft lawn, a wet line across the drive, water by the stop tap.
- 05
Pressure dropping off
Weaker flow than there used to be, with no other change.
- 06
Water where it should not be
Coming up through paving, into a cellar or next door.
About
Craig and a van full of blue pipe
Chiltern Water Services is Craig Brownsell, based in Chalfont St Peter. Water mains are what he does: finding leaks, fixing them, and replacing the pipes that bring water into people’s houses.
Craig is a WaterSafe member and an Approved Water Supply Pipe Installer through WIAPS. That means the work is done to the water regulations, certified, and accepted by the water company without any fuss.
You get the person who priced the job on site doing it, a straight answer on whether to repair or replace, and the ground put back afterwards. That last part is what people mention most.
Whose pipe is it?
From the boundary to the house, the pipe is yours
If the water company has written to say there is a leak on your side, this is the part they mean. It is your responsibility to fix, and it is exactly the part we work on.
01
The main in the road
Water company
02
Up to the boundary, meter or outside stop tap
Water company
03
Boundary to the house
Yours — this is what we fix
04
Inside the house
Yours
Reviews
Rated 5.0 by 33 customers on Google
A few of them, word for word.
“Really great work from Craig and the team at Chiltern Water Services. He did all the tough work then put everything back how it was afterwards. Efficient, reliable and friendly. And we are finally shot of our old lead pipes. Thanks Craig!”
“Craig did a fabulous job. Truly professional and lovely person. Set my mind at ease. Arrived early and worked without stopping. Everything neat and tidy when finished. Dont hesitate to contact him for any water/leak problems. He really knows his stuff and can be trusted to deliver.”
“Craig was prompt professional and friendly. He did a great job repairing a leaking underground water pipe and kept the site clean and safe. Wouldn’t hesitate to recommend him.”
“Craig came and fixed a water leak in my front garden. He was professional, friendly and left everything as he found it, no mess to clear up after he’d gone! I’d highly recommend this company, no nonsense, reasonable pricing and super knowledgable!”
“Amazing service — they literally went miles to track down the leak. Fair price, no messing about or trying to rip me off. I’d definitely recommend them. Big thanks to Craig and John for the great job!”
“Incredibly efficient company headed by Craig and Pete! They replaced a lead water mains today and I was so impressed I had to immediately write a glowing review!”
Recent work
Down the hole, mid-job
Photographed on site across South Bucks and the Chilterns.
How a job runs
From the phone call to the turf going back
No surprises. This is what happens, in order.
- 1
You ring or send a photo
Tell us what you are seeing. A photo of the meter, the wet patch or the water company’s letter helps.
- 2
We come and look
Usually within a day or two, often the same day. We find the problem and give you a clear price.
- 3
We fix it
Most repairs and replacements are a single day. The water is only off for the changeover.
- 4
We put it back
Backfilled, compacted and reinstated. Drive, lawn or path, it goes back how it was.
Where we work
Based in Chalfont St Peter
Covering South Bucks, the Chilterns, and over the border into Hertfordshire and Hillingdon. If your town is not listed, ring anyway.
Questions
The things people ask first
Which pipe is mine and which is the water company’s?
In general the water company owns the main in the road and the pipe up to your boundary, usually where the meter or outside stop tap is. From there to the house, the supply pipe is yours, and so is the responsibility for keeping it in repair.
How do I know I need my water main replaced?
Repeated leaks, a lead or old alkathene pipe, low pressure that is not the water company’s fault, or a supply shared with next door. If one leak has been repaired and another turns up a few months later, replacement is usually the cheaper route in the end.
How long does it take to replace a water main?
Most houses are done in a day, including putting the ground back. Long or awkward runs can take two.
Will my water supply be interrupted during the replacement?
Only for the changeover at the end, usually an hour or two. We lay and test the new pipe while the old one is still in use.
Is water main replacement covered by home insurance?
Sometimes. Many policies cover trace and access, finding the leak and getting to it, and some cover the repair. Fewer cover a planned replacement. Check your policy, and we will give you whatever paperwork your insurer needs.
What should I do if I notice a problem with my water main?
If water is coming out of the ground, turn it off at the meter or outside stop tap and ring us. If it is a slower sign, a high bill or a damp patch, ring anyway and we will book a leak detection visit.
Get in touch
Tell us what you’re seeing and we’ll come and look
A high bill, a wet patch, a letter from the water company, or a lead pipe you want rid of. Craig will come and look, and you will get a straight answer on what it needs and what it costs.
- 07852 780113Call Craig
- craigbrownsell@icloud.com
- Based in Chalfont St Peter, covering South Bucks, the Chilterns and the edge of Herts and Hillingdon
Send us the details
Tell us what you are seeing and roughly where you are. A photo of the meter or the wet patch can follow by email.